Account Manager

About the job

Being part of our client experience team is more than just delivering work on time, to brief and on budget. As Account Manager, you’ll be the trusted link between our clients and the agency – establishing deep-rooted trusted relationships to push both our clients' businesses and MadeBrave forward. You’ll support your Account Director in driving strategic growth, while championing our creative philosophy and ensuring every project delivers maximum impact.

If you’re a natural communicator, commercially savvy, and thrive in innovative, collaborative environment where trying something new is the norm, this could be the role for you.

Keen? We knew you would be. Let's scroll.

The role

• Manage the day-to-day running of accounts, ensuring delivery excellence across all projects

• Act as a key point of contact for clients, keeping them supported, informed, and confident in our partnership

• Collaborate across teams to deliver brave, culturally relevant creative work

• Working with the strategy and creative teams, support the strategic and creative direction of your client accounts

• Translate client needs into clear, actionable briefs for creative and project teams

• Monitor timelines, budgets, and deliverables, working with the Account Director and Project Management to keep everything on track

• Work closely with your Account Director and the Client Experience Director to achieve the company vision and ambitious OKRs

• Stay ahead of industry trends, client sectors, and competitor activity to strengthen recommendations and relationships

• Be a champion for the MadeBrave brand, purpose, values and positively contribute and enhance our culture

What we’re looking for

• A natural relationship builder with excellent communication, negotiation, and presentation skills

• Strong commercial awareness and the ability to track budgets and account performance

• A proactive problem-solver who spots risks early and finds smart solutions

• Someone who thrives when delivering across multiple client accounts, multitasks with ease, and keeps momentum high

• A curious mind, hungry to keep learning, sharing, and exploring new tools (including AI) to work smarter

• A self-starter with an entrepreneurial spirit , can do attitude and bags of positive energy

• Excellent problem-solving skills, driven my constant proactivity

• Great communication, negotiation, and presentation skills, both verbal and written.

• A team player through and through

The desirables

• Experience contributing to new business proposals or pitches

• A flair for storytelling – whether in presentations, case studies, or thought pieces

• An interest in public speaking or representing the agency at industry events

• A knack for spotting opportunities to grow client relationships beyond the brief

You'll feel right at home if

• You believe great account management is about more than just delivery—it’s about building lasting partnerships

• You get a buzz from keeping complex projects moving and seeing ideas come to life

• You embrace creativity, not just as an outcome, but as a way of thinking and problem-solving

• You’re as excited about commercial success as you are about bold creative ideas

• You’re adaptable, positive, and love working in an agency environment.

Perks & Benefits

You Time:

• Your birthday off

• Flexible working opportunities

• Flexible bank holidays (take 4 when it suits you)

• Festive period shutdown

Your Wellbeing:

• Enhanced maternity, paternity, and adoption leave

• Contributory pension

• Free gym access

• Weekly fitness classes and community workshops e.g. Candle making, Yoga, 'Lunch & Learns', Cooking classes

• Free access to events at The Social Hub

• Bike storage

• Perkbox membership(access to lots of freebies & discounts across major retailers and health & wellbeing resources)

Additional Perks:

• 15% Discount on The Social Hub Hotel stays across 18 destinations

• 20% Discount on food & drink onsite restaurant and rooftop bar

• Complimentary snack bar

• Kid & dog-friendly office space

• Professional memberships

• Training & development opportunities

• Regular team socials

Other details

• Full-Time position 

• Salary Banding: £28,000 - £32,000 

• Hybrid Working - 2 days per week in our Glasgow studio and 3 days working from home, with flexibility to work more studio days if preferred

• 33 days annual leave, inclusive of 8 public holidays

Equal Opportunities 

We believe that having a diverse and inclusive team is essential for creating unstoppable ideas, and we encourage applications from individuals (who have the required experience for the role) regardless of gender, race, religion, social class, disability, sexual orientation or background. Should you require any reasonable adjustments as part of this application process, please don’t hesitate to let us know and we’ll do what we can to support you.